We ship worldwide from our home studio in Melbourne. Every order is packed with care, intention, and a whisper of silk — so your robe arrives ready to become a moment.
ORDER PROCESSING
All orders are processed within 1–2 business days. Once dispatched, you will receive tracking information via email. Domestic orders are shipped via Australia Post; international orders via DHL Express.
Domestic (Australia)
| Destination | Courier | Delivery Time | Fee |
| Australia | AusPost Standard | 2–6 business days | - |
| Australia | AusPost Express | 1–3 business days | $10 AUD |
International
| Destination | Courier | Delivery Time | Fee |
| New Zealand | DHL Express | 2–4 business days | $25 AUD |
| Rest of World | DHL Express | 3–7 business days | $55 AUD |
Please note: Delivery estimates begin after dispatch and do not include order processing time.
SHIPPING NOTES
We do our best to ensure timely delivery, but please note that shipping windows are estimates, not guarantees.
For the most current delivery times, we recommend checking with DHL Express.
If your country does not appear at checkout or you are based in the UAE, please contact us directly at maddie@robed.co.
CUSTOMS & DUTIES
All international orders may be subject to import taxes, duties, and fees. These are determined by your local customs authority and are the responsibility of the customer. If fees are not paid and a shipment is refused, Robed.co is not responsible for its return or replacement.
INCORRECT ADDRESS & LIABILITY
Please double-check your shipping address. Once dispatched, we are not able to reroute or refund items sent to an incorrect address.
Once your parcel has left our hands, it becomes the responsibility of the courier. Robed.co is not liable for lost, stolen, or delayed packages.
CANCELLATIONS
If our warehouse has already begun processing your order, it cannot be cancelled or changed. We reserve the right to decline orders if fraud is suspected or stock is unavailable.
Thank you for choosing Robed. Your robe is more than a garment — it’s an experience. We can’t wait for you to meet her.