We hope you love your piece — but if something isn’t quite right, we accept returns on unworn garments with all original tags and labels intact.
Returns must be initiated within:
• 14 days of delivery for Australian orders
• 30 days of delivery for International orders
Inside your parcel, you’ll find a returns form. Just fill it out and indicate that you’d prefer a refund. Please note: return shipping costs are not covered by Robed.
Lost your return slip? Don’t worry — email us at maddie@robed.co and we’ll help you from there.
We reserve the right to deny any return if the garment shows signs of wear, damage, washing, or alterations. In these cases, we’ll notify you and you’ll have the option to have the item shipped back at your expense.
Once your return is approved and received, your refund will be processed within 2–3 business days. Refunds will be credited to your original payment method. Please allow up to 10 business days for your bank to complete the refund.
Robed is not responsible for return parcels lost or delayed in transit. We recommend keeping your tracking number to avoid disappointment.
LATE RETURNS
Returns sent outside of the 14-day (AU) or 30-day (International) window may be sent back to you at your own cost.
EXCHANGES
Need a different size? We're happy to offer an exchange, provided the garment is unworn and in original condition with tags attached.
Exchanges must be initiated within:
• 14 days of delivery for Australian orders
• 30 days of delivery for International orders
Use the form inside your delivery to request your preferred size or garment (subject to availability). Exchanges are processed within 2 business days. Return shipping is not covered.
Have questions or need help with your exchange? Email maddie@robed.co — we’re here to assist.
If your order arrives damaged, faulty, or incorrect, please notify us within 48 hours of receiving it. Include photos of the issue in your email to maddie@robed.co so we can make things right.
We’re unable to accommodate claims submitted after the 48-hour window.