At Robed.co, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or make a purchase from us.
1. PERSONAL INFORMATION WE COLLECT
When you visit Robed.co, we automatically collect certain details about your device and interaction with our site. We also collect information you provide when placing an order or reaching out for support. This includes:
Device Information: IP address, browser type, time zone, and how you navigate the site.
Why: To load the site properly and improve your experience.
How: Through cookies, tags, pixels, and analytics tools.
Order Information: Name, billing and shipping address, email, phone number, payment details.
Why: To fulfill your purchase, confirm orders, communicate with you, and screen for fraud.
Shared with: Shopify, shipping carriers (DHL Express, Australia Post), and select marketing platforms (e.g. Google, Meta).
2. HOW WE USE YOUR INFORMATION
We use your personal information to:
Process transactions and deliver your order
Communicate with you about your purchase or support inquiry
Send occasional updates, promotions, or product announcements (if opted-in)
Improve and optimize our site
3. BEHAVIOURAL ADVERTISING
We may use your information to show you relevant ads or promotions through platforms like Google or Meta (Facebook/Instagram). You can opt out of targeted advertising via:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Digital Advertising Alliance: http://optout.aboutads.info/
4. YOUR RIGHTS
Depending on where you live, you may have the right to:
Access the personal data we hold about you
Request corrections or updates
Ask us to erase your information
Object to certain uses (like automated decision-making)
To make any of these requests, email maddie@robed.co.
For EEA residents (GDPR): We rely on lawful bases such as contract fulfillment and legitimate interest to process your data.
For California residents (CCPA): You may request details about your data, or ask us to delete or transfer it.
5. DATA RETENTION
We keep your information for as long as needed to fulfill your order and maintain records, unless you request deletion.
6. SECURITY & STORAGE
Your information is securely processed by Shopify and may be stored in locations including Canada and the U.S., under appropriate legal safeguards.
7. COOKIES
We use cookies to enhance your browsing experience. You can disable cookies via your browser settings, though some features may be affected.
8. DO NOT TRACK
We do not change our data practices in response to Do Not Track signals.
9. UPDATES TO THIS POLICY
This Privacy Policy may be updated occasionally to reflect operational or legal changes. The most current version will always be available on this page.
10. CONTACT US
For questions or requests regarding your privacy, email maddie@robed.co.
Thank you for trusting Robed.