Privacy Policy

At Robed.co, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or make a purchase from us.

 

1. PERSONAL INFORMATION WE COLLECT

When you visit Robed.co, we automatically collect certain details about your device and interaction with our site. We also collect information you provide when placing an order or reaching out for support. This includes:

Device Information: IP address, browser type, time zone, and how you navigate the site.
Why: To load the site properly and improve your experience.
How: Through cookies, tags, pixels, and analytics tools.

Order Information: Name, billing and shipping address, email, phone number, payment details.
Why: To fulfill your purchase, confirm orders, communicate with you, and screen for fraud.
Shared with: Shopify, shipping carriers (DHL Express, Australia Post), and select marketing platforms (e.g. Google, Meta).

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

Process transactions and deliver your order

Communicate with you about your purchase or support inquiry

Send occasional updates, promotions, or product announcements (if opted-in)

Improve and optimize our site

3. BEHAVIOURAL ADVERTISING

We may use your information to show you relevant ads or promotions through platforms like Google or Meta (Facebook/Instagram). You can opt out of targeted advertising via:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Digital Advertising Alliance: http://optout.aboutads.info/

4. YOUR RIGHTS 

Depending on where you live, you may have the right to:

Access the personal data we hold about you

Request corrections or updates

Ask us to erase your information

Object to certain uses (like automated decision-making)

To make any of these requests, email maddie@robed.co.

For EEA residents (GDPR): We rely on lawful bases such as contract fulfillment and legitimate interest to process your data.

For California residents (CCPA): You may request details about your data, or ask us to delete or transfer it.

5. DATA RETENTION 

We keep your information for as long as needed to fulfill your order and maintain records, unless you request deletion.

6. SECURITY & STORAGE 

Your information is securely processed by Shopify and may be stored in locations including Canada and the U.S., under appropriate legal safeguards.

7. COOKIES 

We use cookies to enhance your browsing experience. You can disable cookies via your browser settings, though some features may be affected.

8. DO NOT TRACK 

We do not change our data practices in response to Do Not Track signals.

9. UPDATES TO THIS POLICY 

This Privacy Policy may be updated occasionally to reflect operational or legal changes. The most current version will always be available on this page.

10. CONTACT US

For questions or requests regarding your privacy, email maddie@robed.co.

Thank you for trusting Robed.